Wi-Fi & Ethernet

Information on arguably the thing you care about the most when it suddenly disappears.

• Wi-Fi networks on the floors

  You've probably noticed that we have a few floors in the coworking. The Wi-Fi networks on each floor have different SSIDs, so that you can easily connect to the closest Access Point. Here are the dif...

• What do I do if my Internet / Ethernet ports stop working?

  Let's try to diagnose the problem. ARE YOU PLUGGED IN? Make sure your computer is connected to the Wi-Fi network or that your cable is properly plugged if you are using the Ethernet network. ARE YO...

• My Wi-Fi connection is slow

  Okay, so here's what you need to do.  Report your issue [https://puzl.kayako.com/conversation/new/5] and help us solve it faster by giving us the following information: * Your current location (wor...

• What do I do if I can’t connect to the Wi-Fi network?

  First, let's run through the more frequent scenarios. YOU ARE RUNNING A TORRENT CLIENT If you connected to the Wi-Fi network, but had torrent clients running in the background, our monitoring system...

• Does Puzl provide Ethernet cables?

  Sure thing. Every new member receives one Ethernet cable on their first day at Puzl. There's also a very high chance that your desk already has a cable hooked to its RJ45 plug. In case you didn't rec...

• My Ethernet cable is not working

  Ah, that sucks. Let's get you a new one! REQUEST A REPLACEMENT CABLE To request a new Ethernet cable, just submit a support ticket [https://puzl.kayako.com/conversation/new/5] or visit the Floor Man...

• What is the internet speed at Puzl?

  Fast enough! But to be more specific, our Ethernet network has up to 1Gbit internet connectivity, and our Wi-Fi network has up to 400Mbit. ...

• Can I get a fixed IP address?

  Yep, you can. Keep in mind that a fixed IP address comes with the additional.  To request a fixed IP address and learn its pricing just submit a ticket [https://puzl.kayako.com/conversation/new/3] or...

• Can I use torrent clients in Puzl?

  Definitely not. Even if you are using torrents to share / download legal content, we can't take any chances, so make sure you turn off your torrent clients while using our internet network. We also h...

• Downloading illegal or pirated content

  Downloading illegal or pirated content via the Puzl network is absolutely forbidden! We do NOT support pirating in any form - music, video, software, assets, etc.  In the event that we receive a lega...