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Wi-Fi & Ethernet

Information on arguably the thing you care about the most when it suddenly disappears.

  • Wi-Fi networks on the floors

    You've probably noticed that we have a few floors in the coworking. The Wi-Fi networks on each floor have different SSIDs, so that you can easily connect to the closest Access Point. Here are the diff...

  • What do I do if my Internet / Ethernet ports stop working?

    Let's try to diagnose the problem. Are you plugged in? Make sure your computer is connected to the Wi-Fi network or that your cable is properly plugged if you are using the Ethernet network. Are you u...

  • My Wi-Fi connection is slow

    Okay, so here's what you need to do.  Report your issue and help us solve it faster by giving us the following information: Your current location (work desk, kitchen area, meeting room, etc.) The name...

  • What do I do if I can’t connect to the Wi-Fi network?

    First, let's run through the more frequent scenarios. You are running a torrent client If you connected to the Wi-Fi network, but had torrent clients running in the background, our monitoring system w...

  • Does Puzl provide Ethernet cables?

    Sure thing. Every new member receives one Ethernet cable on their first day at Puzl. There's also a very high chance that your desk already has a cable hooked to its RJ45 plug. In case you didn't rece...

  • My Ethernet cable is not working

    Ah, that sucks. Let's get you a new one! Request a replacement cable To request a new Ethernet cable, just submit a support ticket or visit the Happiness Officer on your floor, and we'll hook you up w...

  • What is Puzl’s Wi-Fi policy?

    We have a 5 GHz wireless network available to all members on every Puzl floor. It's appropriately named PuzlCowOrKing, so there's no way you can miss it. Keep in mind, that the internet bandwidth of o...

  • What is the internet speed at Puzl?

    Fast enough! But to be more specific, our Ethernet network has up to 1Gbit internet connectivity, and our Wi-Fi network has up to 400Mbit....

  • Can I get a fixed IP address?

    Yep, you can. Keep in mind that a fixed IP address comes with the following additional costs: 100 BGN initial setup fee. 20 BGN monthly subscription fee. To request a fixed IP address just submit a ti...

  • Can I use torrent clients in Puzl?

    Definitely not. Even if you are using torrents to share / download legal content, we can't take any chances, so make sure you turn off your torrent clients while using our internet network. We also ha...