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Billing and terms

Get clear, concise answers on questions related to billing, deposits, and contracts.

  • What payment methods does Puzl accept?

    We currently accept only bank payments. You'll find the bank details for the payment in the footer of your invoice. When making the bank transfer, it would be best to add the Invoice Number as means o...

  • In what currency can I pay my membership fee?

    Being currently located in Bulgaria, we issue our invoices in BGN, because of law. You can pay in EUR or another currency if you wish, but please consult with your bank consider the daily currency exc...

  • Can I sign the contract as an individual?

    Not having a registered company is not an issue. You can sign the contract as an individual easily. You'll need to bring your ID or passport with you. Don't worry, we are GDRP compliant and extra caut...

  • Cancelling your Puzl membership - what you need to know

    It's easy to cancel it. That's the first thing to know.  The second is the advanced notice. Depending on how many seats you are renting, you'll have to give us a 1 to 6-month notice to initiate the co...

  • When is my first month's membership fee due?

    On the day that your membership starts (also stated in your contract), you'll receive an invoice with your prorated fee until the end of the current month, plus a security deposit. We'll appreciate it...

  • What are deposits?

    A deposit is a security payment that we keep for the period that members are staying with us, which we can use to cover unpaid rent or to pay for damages caused by members. The amount of the deposit v...

  • When is my deposit due?

    Your deposit is due with your first monthly membership fee and will be included in the very first invoice you receive. Note: The deposit is a one-time payment and you won't see it on any of your next ...

  • Does Puzl have any additional hidden fees?

    Not really, no. We are all-inclusive. You pay once and you get everything - work seat, electricity, water, heating, AC, internet, access to meeting rooms and communal areas, mail & package handling, a...

  • When are late fees applied?

    As stated in the lease agreement, in case of payment delays of more than 15 days, we have the right to apply a late penalty fee of 0.5% of the due sum for every day of delay....

  • How will I receive my invoice?

    Our automated invoicing bot is responsible for keeping track of all active memberships and sends out all invoices via email on the first day of each month....