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Billing and terms

Get clear, concise answers on questions related to billing, deposits, and contracts.

  • What payment methods does Puzl accept?

    We currently accept only bank payments. You'll find the bank details for the payment in the footer of your invoice....

  • In what currency can I pay my membership fee?

    Being currently located in Bulgaria, we issue our invoices in BGN. However, you can pay in EUR or another currency if you wish, but please consider the daily currency exchange rate and the bank taxes ...

  • Can I sign the contract as an individual?

    Not having a registered company is not an issue. You can sign the contract as an individual easily. We'll just need a few personal details to do so, but don't worry, we are GDRP compliant and extra ca...

  • Cancelling your Puzl membership - what you need to know

    It's easy to cancel it. That's the first thing to know. The second is the advanced notice. Depending on how many seats you are renting, you'll have to give us a 1 to 4-month notice (check table below)...

  • When is my first month's membership fee due?

    On the day that your membership starts (also stated in your contract), you'll receive an invoice with your prorated fee until the end of the current month, plus a security deposit. We'll appreciate it...

  • What are deposits?

    A deposit is a security prepayment that we keep for the period that members are staying with us, which we can use to cover unpaid rent or to pay for damages caused by members. The deposit is equal to ...

  • When is my deposit due?

    Your deposit is due with your first monthly membership fee and will be included in the very first invoice you receive. Note: The deposit is a one-time payment and you won't see it on any of your next ...

  • When do I get back my deposit?

    If you've treated the work space like you would your own home and you haven't broken anything, we'll transfer your deposit back to your bank account when you decide to leave us. Alternatively, we can ...

  • Does Puzl have any additional hidden fees?

    Not really, no. We are all-inclusive. You pay once and you get everything - work seat, electricity, water, heating, AC, internet, access to meeting rooms and communal areas, mail & package handling, a...

  • When are late fees applied?

    As stated in the contract, in case of payment delays we apply a late penalty fee of 0.5% of the due sum for every day of delay....